Jarratt Isted

Spring Product Updates

Jarratt Isted on

Just under a year ago, my cofounder and I set out on a mission—to create a knowledge base that worked and looked great out-the-box. It's coming up to HelpDocs' first anniversary and I'm extremely proud of how far we've come. While I'll happily admit made some mistakes, we've managed to create a product worth paying for and we're stoked to serve our awesome collection of customers from around the world. Customers who've created awesome eCommerce stores, fintech software, education products, business apps, and much, much more. I'm super excited to release the awesome stuff we've got in the pipeline...

Jarratt Isted

How to Write Knowledge Base Articles Customers Can Actually Understand

Jarratt Isted on

Writing a knowledge base article is a surprisingly difficult task. How can you keep the language simple and clear? How do you get across the information without making your customers fall asleep? 😴 Good news is you don't need to take a class in technical writing. In fact, the less you know about the subject the better. Looking for an easy-to-use knowledge base that looks great out the box? Give HelpDocs a try for 14 days, free. 🎁 Ironically, many knowledge base articles are more complicated than the product itself. This leads to baffled customers and no reduction in support ticket volume—...

Jake Peters

How Surprisingly Good Support Wins Us Customers

Jake Peters on

At HelpDocs we’re kinda great at customer support. If you’ve ever sent us a support request (or just a hello) you’ll have seen this yourself. Almost all our chats are replied to within 30 waking minutes. Usually way quicker. It’s safe to say our customers love our support. And our software of course. But mostly our support. 🤓 In fact, our support’s so good we get messages like this every day: Wow! The quality & speed of your support leave me speechless, really! :-) Come for the knowledge base, stay for the support. Often, though, people...

Cori Morris

Creating a Culture Where Everyone Does Support

Cori Morris on

At Front, we’re passionate about helping companies communicate better. Thousands of teams use Front’s shared inbox platform for customer support that feels friendly and personal, with the powerful features of a help desk working behind the scenes. With Front powering great support teams around the world, it’s ironic that after our first three years, we hadn’t hired a single customer support rep. Our engineers and CEO were managing every request themselves. The benefit—and cost—of a distributed team With half the team in France and half in the US, Front had the benefit of being...