Jake Peters

How Surprisingly Good Support Wins Us Customers

Jake Peters on

At HelpDocs we’re kinda great at customer support. If you’ve ever sent us a support request (or just a hello) you’ll have seen this yourself. Almost all our chats are replied to within 30 waking minutes. Usually way quicker. It’s safe to say our customers love our support. And our software of course. But mostly our support. 🤓 In fact, our support’s so good we get messages like this every day: Wow! The quality & speed of your support leave me speechless, really! :-) Come for the knowledge base, stay for the support. Often, though, people...

Jake Peters

Introducing Multilingual Translation

Jake Peters on

I'm thrilled to announce that HelpDocs now has full support for multiple languages. 🎉 Now you can write your docs in as many languages as you can think of, and your visitors can choose the version they want. Until now, making a multilingual knowledge base has been painful at best. The UX is incredibly tough to get right, and generally, it isn't right at all. That's if you've even found a provider that offers a multilingual knowledge base in the first place. Now it's all changed. Write a master copy of your docs in your preferred language, then easily translate it...

Jake Peters

HelpDocs Now Supports Internal Docs

Jake Peters on

We've been building HelpDocs for just over 6 months now. We get dozens of feature requests each day, and one of the most common by far is internal docs. In fact, some of our users have been using HelpDocs internally since the start. They've hacked it into their workflows, and made it work for them. I wasn't exactly eager to add internal docs to the platform. Mostly because I thought it would confuse things. And after all, isn't that what Confluence / Google Docs / is for? Turns out people were looking for another way. An easy, lightweight, way to share information...

Jake Peters

Create Better Knowledge Base Articles by Using the Magic of GIFs

Jake Peters on

Customer support has evolved in recent times. People want to serve themselves, rather than fill out a form to get in touch. When was the last time you phoned a company to get in touch with their customer support? I’m sure it was far too recently. While live chat is making a positive difference for startups like us, big brands still rely heavily on freephone schemes which require massive call centers and a ton of money. Their customer support is broken because the thoughts of long telephone calls with operators make millennials like me squirm. These days, people have...