Jake Peters

Introducing Multilingual Translation

Jake Peters on

I'm thrilled to announce that HelpDocs now has full support for multiple languages. 🎉 Now you can write your docs in as many languages as you can think of, and your visitors can choose the version they want. Until now, making a multilingual knowledge base has been painful at best. The UX is incredibly tough to get right, and generally, it isn't right at all. That's if you've even found a provider that offers a multilingual knowledge base in the first place. Now it's all changed. Write a master copy of your docs in your preferred language, then easily translate it...

Jarratt Isted

How to Create a Product Onboarding Email Sequence from Scratch

Jarratt Isted on

We've been putting off building an onboarding sequence for a little while now, mainly because we were worried it would be a gigantic time-sink. There are loads of ways to optimize onboarding email sequences and it can easily get out of hand. 🙁 What should we include to engage our trial users? Should the emails be beautiful or plain? What's the best subject line to increase our open rates?! All these questions should be totally ignored if you don't have any sequence set up. Yup, that's right. Don't try to optimize anything. Not yet. How to decide what the heck to...

Jake Peters

HelpDocs Now Supports Internal Docs

Jake Peters on

We've been building HelpDocs for just over 6 months now. We get dozens of feature requests each day, and one of the most common by far is internal docs. In fact, some of our users have been using HelpDocs internally since the start. They've hacked it into their workflows, and made it work for them. I wasn't exactly eager to add internal docs to the platform. Mostly because I thought it would confuse things. And after all, isn't that what Confluence / Google Docs / is for? Turns out people were looking for another way. An easy, lightweight, way to share information...

Jarratt Isted

Surprising Startup Lessons We Learned After Launching a Local Business

Jarratt Isted on

Taking a step back from your computer can give you valuable insights into how to run your startup. Despite running a SaaS business that’s completely online, we think it’s important to change things up once in a while. When someone we both know told us they were setting up a local business, we jumped at the opportunity to apply our own techniques to help them get started. We wanted to see if our startup techniques would work when trickled down to a local clinic. Sometimes taking a step back from your computer can give you valuable insights into...