Jarratt Isted

Spring Product Updates

Jarratt Isted on

Just under a year ago, my cofounder and I set out on a mission—to create a knowledge base that worked and looked great out-the-box. It's coming up to HelpDocs' first anniversary and I'm extremely proud of how far we've come. While I'll happily admit made some mistakes, we've managed to create a product worth paying for and we're stoked to serve our awesome collection of customers from around the world. Customers who've created awesome eCommerce stores, fintech software, education products, business apps, and much, much more. I'm super excited to release the awesome stuff we've got in the pipeline...

Jake Peters

Introducing Multilingual Translation

Jake Peters on

I'm thrilled to announce that HelpDocs now has full support for multiple languages. 🎉 Now you can write your docs in as many languages as you can think of, and your visitors can choose the version they want. Until now, making a multilingual knowledge base has been painful at best. The UX is incredibly tough to get right, and generally, it isn't right at all. That's if you've even found a provider that offers a multilingual knowledge base in the first place. Now it's all changed. Write a master copy of your docs in your preferred language, then easily translate it...

Jake Peters

HelpDocs Now Supports Internal Docs

Jake Peters on

We've been building HelpDocs for just over 6 months now. We get dozens of feature requests each day, and one of the most common by far is internal docs. In fact, some of our users have been using HelpDocs internally since the start. They've hacked it into their workflows, and made it work for them. I wasn't exactly eager to add internal docs to the platform. Mostly because I thought it would confuse things. And after all, isn't that what Confluence / Google Docs / is for? Turns out people were looking for another way. An easy, lightweight, way to share information...

Jake Peters

A Brand New Look—What We Shipped in September

Jake Peters on

We launched HelpDocs back in April to help make better knowledge and support docs. Since then we've been spending most of our time making the backend services more reliable, faster, and generally better. That means usually our product updates are pretty darn mundane. Bug fixes. Performance improvements. Nobody really cares what goes on behind the scenes, as long as it works. And that's how it should be. This month we've been making some way more prominent changes though. Sure, there's been bug fixes. But there's also a new website. A new blog. A new admin dashboard. Oh, and new branding...